Help

Open an account

You can open an account with a few simple details in just 2 minutes. You’ll receive a trial 4 grams of silver and a small amount of cash to let you try out our system. See them on your Balance. It is a good idea to keep a record of your username. Also, we’ll email you confirmation of your username just after you open your account.

Fund your account

Fund your account by making a bank transfer to our Client bank account. See BullionVault’s bank details. While the bank transfer is quick to initiate, you will need to wait for the funds to reach us. For UK users, depending on your bank, your funds may reach us and be applied within minutes. Please be sure to include your BullionVault username as your payment reference to ensure that the funds can be assigned as quickly as possible to your BullionVault account. Once your funds have been applied we will send a confirmation email and you will see them in your account.

Validate your account

We need you to provide evidence of your identity and bank details by uploading digital photos or scans of relevant documents. There are two reasons for this: one is legal, the other is practical. Legal: BullionVault is obliged by law to establish the identity of its customers. Practical: both BullionVault and you are much safer when we agree at the outset the repayment destination of your funds - for when you eventually sell your bullion and withdraw your money. You don’t have to validate your account before you fund your account and buy your bullion but you should validate it within 2 weeks of funding your account.